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RBCH offers top-tier computer telephony integration (CTI) software development, augmenting IT teams to revamp current CTI systems and creating new solutions from the ground up.
We develop CTI software solutions and applications to help call & contact centers improve service quality, maximize efficiency, and deliver exceptional customer experiences.
Our solutions incorporate omnichannel routing and interaction management, automatic call distributor (ACD), and interactive voice response (IVR) software integrations.
We implement advanced analytics tools to turn insights into success-driven results, built with interaction analysis, customer reporting, and performance management capabilities.
We incorporate cutting-edge, intuitive AI-powered technology
to automate business processes and speed up resolutions of customer issues for improved business outcomes.
We specialize in telephony architecture for voice, video, and integrated data (AVVID) leveraging cloud PBX third-party vendor software to enhance web server data retrieval.
We develop telephony message software, such as short message service center (SMSC) and multimedia messaging service center (MMSC) platforms, plus other messaging protocols.
Our experts develop voice over internet protocol (VoIP) server software, including VoIP applications, contact & call center systems, and web & video conferencing platforms
.
We integrate speech analytics software into existing systems to automate interaction analysis, gather key business intelligence, and improve operational performances.
RBCH designs and develops custom unified telecommunication platform solutions
that allow for seamless integration between data and voice messaging services.
We develop custom CTI software solutions that enhance call reporting quality, improves customer experiences, and streamlines workflows to help agents work more efficiently.
We implement automated screen pop features allowing call center agents to view detailed information about the caller automatically on the agent’s computer screen.
We include predictive dialer system integrations to enable contact centers to send automated messaging and scheduled recalls, supporting multichannel campaigns.
We develop computer-supported telecommunications applications (CSTA) build with advanced ACD systems to streamline the communication process.
We implement a host of features within your CTI software solution to help your telecommunication workforce improve productivity and efficiency.
We develop IP multimedia subsystems (IMS) software solutions to deliver multimedia communication services, including VoIP
, video, text messaging, and so much more.
We develop telecommunications software solutions that process incoming phone calls using interactive voice response (IVR) software to answer calls without needing an operator.
We develop CTI applications built with caller authentication, voice recognition, call processing, fax management, softphone, and voice-to-email features.
We engineer bring-your-own-device (BYOD), mobile device management (MDM), and unified network management applications to extend media collaboration benefits.
We integrate several third-party application APIs into your cloud telecommunication solutions by leveraging your CTO system.
We build communication system features and capabilities by leveraging Twilio’s
feature-rich suite of software solutions.
We add voice and SMS capabilities into existing applications, like Plivo, to optimize telecommunication operations.
We integrate Voxtelesys into existing phone systems or through your PBX to streamline business processes.
We seamlessly connect Nexmo’s innovative voice APIs and SMS messaging features with your existing business systems.
We integrate with RingCentral to help businesses manage phone controls and other communication functions with ease.
We harness the power of Google Voice’s simple-system integration capabilities for more personalized communications.
Our
Portfolio
Drop us a line or give us a ring about Computer Telephony Integration (CTI) software
solutions development. We would love to hear from you and are happy to answer any questions.
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